I would just like to provide some feedback on the exceptional service I received from your employee, Olen Sterling.
This is the third homeloan I have applied for in the last 5 years and I have never dealt with a more efficient consultant. She was caring and understanding of our circumstances, listened to our needs and provided us with speedy feedback. What was even more outstanding is that at every point during the process she made sure we were fully aware of all our opportunities and options. I have never experienced service like this before.
I will not hesitate in recommending Olen’s services to anyone because of her professional and caring conduct.
PTA, South Africa
Helped Me Buy The Home I Fell In Love With
It started late last year, in October. I found a home in Northgate, 49 Montenique, Johannesburg that I felt in love with and contacted Olen [Property Loans] to assist me with the home loan finance.
Fast forward to 20 April 2012 and the property has been successfully registered in my name. This is a moment of truth.
I would like to say thank you so much. It has not been an easy road for some of us to get where we are today but thank you once again.
NB: I will refer my family and friends to you because, you are very good at what you do!!!!
JHB, South Africa
Impressive level of service
My name is Mrs K, I have been working with Olen Sterling in trying to secure a 100% home loan for a property I fell inlove with.
Our situation is complex, my husband is a British National and I’m a South African. We own two properties. One in the UK and a small investment flat in Johannesburg. This means that it would be no walk in the park trying to secure a 100% home loan. We are also fully invested and so have no luxury of surplus cash lying around. That’s where Olen stepped in… CLICK HERE TO CONTINUE READING
Fantastic client service ethic
Olen fully understood my individual requirements and delivered the 100% bond through Nedbank (with whom I have no history) when my Private Banker at a competitor bank could only offer 95% disregarding the fact I had financed and sold 3 previous properties through their bank. Olen requested all of the required information up-front removing the need to continuously supply additional information and managed the entire process with minimal involvement from my side.
Nedbank initially came through on a 90% bond which Olen immediately appealed and kept me updated on a daily basis until obtaining the 100% facility and a further rate reduction through her own initiative.
The process could not have been easy, however it seemed that way due to Olen’s fantastic client service ethic in delivering the customised solution while still balancing expectations.
JHB, South Africa
Great service to date
I am in the service industry myself, so I understand that compliments are hard to come by, but on occasion when the service warrants it, they are sometimes worth taking the time to mention.
Olen Kolbe to date, has just been a pleasure to work with, every time I have had a query it has been answered professionally and quickly, she has saved me a considerable amount of time and effort. In assisting me get an competitive bond rate in times when the banks are more demanding with detail.
I will be recommending your company highly when ever I can, due to the service I have received, and wish your company all the best in the years ahead, I believe you offer a valuable service to the average consumer, that battles to understand, all the pitfalls surrounding a bond application.
With employees that are so dedicated to their job, you can only be successful.
JHB, South Africa
Excellent & Quick
“I would like to thank Olen Kolbe for excellent & quick service. We communicated via e-mail and she responded on returning my e-mail in a matter of seconds.”
Cape Town, South Africa
Incredibly Good Service
Olen, thanks again for the incredibly good service you have given me.
I am especially appreciative of your ability to take away most of the stresses of getting the bond, just as you promised you would.
I picked you to assist me because you made me feel at ease the first time we spoke on the phone, unlike the other six people who called me. I would not have been able to do this without your expert assistance.
Your company is fortunate to have you. I will definitely be recommend you to my friends and family.
Cape Town, South Africa
Made The Entire Process A Pleasure
“I would like to commend Olen Kolbe for the excellent service I received from her. The speed and efficiency with which my bond application and transfer was handled made the entire process a pleasure. I received constant feedback from Olen which also put my mind at rest and kept me up to speed with the entire process.
Thank you to Olen for contacting me so soon after I placed my request for assistance on the internet. I will recommend this service to everyone. It was outstanding!”
Pretoria, South Africa
Responsive, Helpful and Reassuring
“I would like to take this opportunity to pass on my compliments to the customer service provided by Olen Kolbe. I reside overseas, and trying to deal with the banks was proving to be extremely frustrating and time consuming, She made the initial contact by phone and then was extremely responsive and helpful over email. It was reassuring that Olen took the time to call me in Australia, and with all our further email correspondence – she responded promptly and answered all my questions.
She was a pleasure to deal with, and I would certainly recommend her services to friends and family.”
An Absolute Star
“I am in the process of buying a new house and contacted Olen Kolbe from PropertyLoans for assistance. Olen has been an absolute star and did a great job with our application. I really recommend her and the Company.”
Johannesburg, South Africa